2017 Conference Agenda

CONFERENCE AGENDA




		Sponsored by Hilton & Amadeus
Hickory is a true partner to our Agencies and Suppliers. We've brought OTA thinking to the consortia industry, solving the challenges that have limited the effectiveness of consortia participation for suppliers and agencies alike. We’ve rebuilt our platform based on eliminating the data challenges inherent in most consortia approaches. Partner Agencies have access to quality rate programs, value add services and innovative technology to make their businesses more efficient and profitable. Supplier partners can see ROI benefit and share-shift opportunities across the Hickory distribution network. Contact us to learn more about how we can assist you or to become part of our powerful global network. General Support Have a problem? Reach out and we'll try to save the day!

Become a Member Miria Phillips Manager, Partner Care	Hotel Suppliers Annette Bonavito Director, Hotel and Supplier Relations	Agency Contract Operations Bill Furman Director of Operations

Website Help Emmanuel Wabeke Director, Information Technology	Marketing Opportunities Daviana Doria Director, Marketing and Communications	Non-Hotel Supplier Relations Mark Miller VP, Industry Relations

Billing and Finance Chris Lieber Director, Finance & Data Management	Business Development Michael E. White MD, Global Business Development & Partner Care	President Chris Dane President

11:15am - 12:00pm	Airline Panel Discussion Moderated by Steve Gorga, CEO, Tourism Holdings, Inc.	Caroline Borawski, Head of Sales - North America, Norwegian Air John Jackson, Vice President of Passenger Marketing and Sales for the Americas, Korean Air Kevin Mitchell, Chairman, Business Travel Coalition Akbar Rohanifar, Corporate Sales Manager, Boston, Turkish Airlines Craig Thomas, Vice President for the United States, Etihad Airways
12:00pm - 1:00pm	Lunch	Sponsored by Two Roads Hospitality
1:00pm - 3:30pm	Supplier Showcase (Surfside A, B C)	Coffee Break Sponsored by Etihad Airways
3:30pm - 4:00pm	Talent Acquisition & Retention Reimagined	Gayle Walsh, President and Founder, The Travel Staffing Group, Personnel Travel Consultants, LLC, Personnel Travel Temps, LLC, and Hot Travel Jobs
4:00pm - 4:45pm	NDC and the Future of Travel	Antonio Carbone, NDC Regional Implementation Manager for the Americas, IATA - International Air Transport Association
4:45pm - 5:15pm	Virtual Payments - How are They Changing Travel?	Dave Lukas, Vice President/CSO, Grasp Technologies, Inc.
6:00pm	Departure to Offsite Dinner Boca Beach Club Member Front-Door Lobby
6:30pm - 8:00pm	Reception Cloister Gardens at the Boca Raton Resort & Club	Sponsored by Turkish Airlines
8:00pm - 10:00pm	Dinner Cathedral Room at the Boca Raton Resort & Club
DAY 3: FRIDAY, MAY 12, 2017
8:00am - 9:00am	Breakfast Dunes Terrace	Sponsored by IHG - InterContinental Hotels Group
9:00am-9:45am	Ancillary Panel Discussion Moderated by Dave Lukas, Vice President/CSO, Grasp Technologies, Inc.	Tim Behm, District Director of Sales, Allianz Global Assistance Craig Collins, Director, Account Management, CIBTvisas Raj Shah, Founder President of Universal VAT Services (UVS) Eric Taraby, Vice President, Business Development, Ticket Evolution / Events 365
9:45am-10:55am	Breakout Sessions (Choose 2 out of 3; 30 minutes each) -WIN Travel Network – International Alliance -HICKORY’s Upcoming Online Booking Tool -HICKORY Hotel Scripting Tool For GDS’s Surfside A, B, C	Hazel Dawson, International Partnership Manager, WIN Travel Network Michael E. White, CTE, CTC, CMP, Director, Global Business Development, Hickory Global Partners Cindi Caputo, Manager, Partner Care, Hickory Global Partners
During Breakout Sessions	Coffee Break	Sponsored by Meetings.com
11:00am - 11:45am	Technology Panel Moderated by Christopher J. Dane, President, Hickory Global Partners	Tom Lacny, Executive Vice President of Sales, Marketing & Advisory Services, Cornerstone Information Systems Dave Lukas, Vice President/CSO, Grasp Technologies, Inc. Jay Richmond, Head of Business Travel Group, North America, Amadeus David Rifkin, President and Chief Executive Officer, eGlobalfares Ed Tobin, Director of Business Development, TRIPBAM
11:45 am - 12:15pm	~~Millennial~~ – Let’s Talk Gen Z	Donna Quadri-Felitti, Ph.D., CHE, CHDM, Director and Associate Professor at The Pennsylvania State University School of Hospitality Management
12:45pm	Keynote Speaker & Closing Lunch Devon Harris: Inspirational & Motivational Olympic Bobsled Champion	Keynote Speaker Sponsored by Hertz Dollar Thrifty Lunch Sponsored by Wyndham Hotel Group & Discover the Palm Beaches
2:00pm	Airport Departure or enjoy Palm Beach County
* The Conference Agenda is subject to change. Conference dress code: Business Casual

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2017 Conference Agenda

Become a Member

Hotel Suppliers

Agency Contract Operations

Website Help

Marketing Opportunities

Non-Hotel Supplier Relations

Billing and Finance

Business Development

President

DAY 3: FRIDAY, MAY 12, 2017

2017 Annual Conference